BELPOL - Privacy Policy

BELPOL Privacy Policy

Last updated: 21 April 2026

This Privacy Policy explains how BELPOL (“we”, “us”, “our”) collects, uses, discloses, and protects your information when you visit our website, make a purchase, or interact with our services.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

We collect information in the following categories:

1.1 Personal Information

Information you provide directly, including:

• Name
• Email address
• Billing and shipping address
• Phone number
• Account login details (if you create an account)

1.2 Payment Information

Payments are processed securely by third‑party providers (e.g., Shopify Payments, PayPal, Klarna).
We do not store or have access to your full payment card details.

1.3 Order & Transaction Data

• Products purchased
• Order history
• Delivery information
• Returns and exchanges

1.4 Automatically Collected Data

When you browse our site, we may automatically collect:

• IP address
• Device type
• Browser type
• Pages viewed
• Time spent on pages
• Cookies and tracking technologies

1.5 Third‑Party Data

If you interact with our social media or use third‑party login options, we may receive information from those platforms.

2. How We Use Your Information

We use your information to:

• Process and fulfil orders
• Provide customer support
• Send order confirmations and updates
• Improve website performance and user experience
• Personalise content and product recommendations
• Detect and prevent fraud
• Comply with legal obligations

Marketing emails are only sent with your consent, and you can unsubscribe at any time.

3. Sharing Your Information

We share information only when necessary:

3.1 Service Providers

We may share data with trusted partners who help us operate our business, including:

• Shopify (store platform)
• Printful or other fulfilment partners
• Payment processors
• Delivery and courier services
• Email marketing platforms

These partners only receive the information required to perform their services.

3.2 Legal Requirements

We may disclose information if required to:

• Comply with laws or regulations
• Respond to lawful requests
• Protect our rights, property, or safety

We never sell your personal data.

4. Cookies & Tracking Technologies

We use cookies to:

• Enable essential site functions
• Analyse website traffic
• Improve performance
• Personalise your shopping experience

You can manage or disable cookies through your browser settings.

5. Data Retention

We retain your information only as long as necessary to:

• Provide our services
• Meet legal, tax, and accounting requirements

When data is no longer needed, it is securely deleted or anonymised.

6. Your Rights (UK & EU GDPR)

If you are located in the UK or EU, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion (“right to be forgotten”)
• Restrict or object to processing
• Request data portability
• Withdraw consent for marketing

To exercise your rights, contact us at:
privacy@belpol.uk (or your preferred email)

7. Data Security

We implement technical and organisational measures to protect your data, including:

• Encrypted connections (HTTPS)
• Secure payment processing
• Access controls
• Regular security reviews

However, no online system is 100% secure, and we cannot guarantee absolute protection.

8. Children’s Privacy

Our website is not intended for individuals under 16 years old, and we do not knowingly collect data from children.

9. International Transfers

If you are located outside the UK, your information may be transferred to service providers in other countries.
We ensure appropriate safeguards are in place to protect your data.

10. Changes to This Policy

We may update this Privacy Policy from time to time.
The “Last updated” date at the top will reflect the most recent version.

11. Contact Us

If you have questions about this Privacy Policy or your personal data, you can contact us at:

BELPOL
Email: hello@belpol.uk